FAQ
What is the waiting time for products?
Lead time depends on the product selected and the quantity ordered. For chairs and most coffee tables, it’s about 30 business days (although we try to complete an order in 4 weeks), and for dressers it’s about 45 business days. For larger orders, we calculate lead times individually.
An approximate lead time is listed next to each product, and we also encourage you to contact us by email if you have any concerns.
Is there a possibility of faster order processing?
Yes, we usually manage to expedite the order if it is really necessary. If you need your order to be fulfilled on a specific date (but no shorter than 3 weeks), but you cannot place your order well in advance, then we encourage you to contact us by email/contact form – we will try as soon as possible to see if we can accommodate the given date. If so, we do not charge additional fees for this.
Can products be customized?
Due to the fact that each of our products is made to individual order (we do not have stock) we are happy to customize our products, if the design allows it. We can usually customize the dimensions, color, or fabric. There is a contact form next to each product – this is the fastest way to see if we can apply the modification.
What is the difference between BASIC, FLAGSHIP and PREMIUM fabrics?
These fabric groups differ in the purchase price of the fabric. BASIC fabrics are usually synthetic, which are suitable for public spaces. We take great care in selecting fabrics in this segment to offer the best quality and durability. FLAGSHIP fabrics are a group dominated by natural raw materials – they are mostly as durable as synthetic ones, and this is by far the most popular option. PREMIUM fabrics are fabrics distinguished by a particular raw material (such as mohair) or a distinctive pattern. We provide a product card for each fabric.
How to take care of furniture?
We are preparing how-to care cards for each product, which will soon be available for download on the product page. Until they do, we provide such information by email – just ask a question through the contact form.
What is the complaint process like?
If for some reason the product you receive is damaged in transit/defectively made, we will realize its repair or replacement as soon as possible. In this case, we order a courier or personal transport and repair the item/replace it with a new one. We take an individual approach to each case, because we care very much that our products please you for as long as possible.
Does the transportation service include lifting?
For courier shipments, carry-in is included in the price (we courier smaller items such as chairs or smaller tables). In the case of individual transportation – the standard is no. Bringing service is usually possible, but there is an additional fee – we encourage you to contact us before ordering if you have any doubts.
Do all products arrive assembled?
All items except tables, desks and shelves arrive folded and ready for use.
Do you rent furniture for photo shoots?
Yes. However, not all products are always available – it is best to contact us by email/contact form no later than 2 weeks before the planned rental. Of course, we are also happy to participate in any last-minute projects, but we don’t always manage to logistically prepare for this. Therefore, we encourage you to make inquiries in advance.
Can products be returned?
Due to the fact that each of our products is made to individual order (we do not have stock) products can be returned if you purchase a maximum of 2 pieces. We put a lot of work and heart into each item, so please shop thoughtfully, and we are always happy to help if you have any questions.
In some cases, we allow the possibility of replacing/changing the color.
What if my country is not on the international shipping list?
If we do not offer shipping to your country as standard, then write us a message through the form – we can usually offer shipping, but it requires an individual quote.
In this case, you can purchase the products using the option ‘personal collection’ and pay an additional transport invoice, which we will send by email.